Terms and Condition
- All Government Taxes are charged additionally and will be levied as per the charges prevalent during the time of the stay. In case of advance remittances, the additional tax amount, if any, will be collected directly at the time of check-out.
- Check-In time is 2 pm and Check-Out Time is 11 am.
- Early check-in charges: To guarantee a room any time prior to 12 am, 100% of the 1st night charge will be levied.
- Late check-out charges: To guarantee the room any time beyond 5 pm, 100% of the previous night’s charge will be levied. To guarantee the room any time up to 5 pm, 50% of the previous night’s charge will be levied.
- Use of the spa facilities like Sauna, Steam and the spa therapies are available only to guests who are of the age of 18 years and above. However, those under 18 years can take part in other scheduled activities like yoga, meditation, treks and use of the swimming pool
- All confirmations are subject to receipt of a credit card authorization form/ wire transfer/ travel company voucher.
- The above must be received at least 21 days prior to check-in failing which the reservation will be released automatically.
- For bookings made less than 21 days prior to arrival, the above must be received within 2 working days of making the reservation or else the reservation will be released automatically.
- Please note that in the case of a credit card authorization the card will only be charged in the event of a cancellation charge, if any (as per the cancellation policy for this package). In the case of a wire transfer the refund will be processed after deduction of the cancellation charges if any (as per the cancellation policy for this package)
- For cancellations more than 21 days before arrival – No Charge.
- For cancellations between 7 – 21 days before arrival – 50% of total package price will be charged as retention.
- For cancellations between 0 – 7 days before arrival – 100% of total package price will be charged as retention.
- No show – 100% of total package price will be charged as retention.
- Early check out – 100% of balance period will be charged as retention.
- For any amendment in arrival date made less than 21 days prior to arrival and where the length of stay remains the same, 1 night retention will be charged as per packaged booked.
- For any amendment in length of stay made less than 21 days prior to arrival 100% retention will be charged for the number of nights reduced.
- Two children up to 8 years of age can stay in the parent’s room without an additional charge. However, a maximum of one child’s bed can be placed in a room which will be provided at no additional charge.
- One child over 8 but less than 12 years can stay in the parent’s room. A child’s bed is provided at no additional charge.
- For two children between 8 and 12 years an additional room is necessary.
- If a child is above 12 years of age, a separate room will be required at the parent’s applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)